This week our Compensation Clinic case comes from a reader’s keep at a lately reflagged Radisson property in New York that’s now buying and selling as Hilton-affiliated DoubleTree New York Midtown Fifth Ave.
Keep in mind which you can all the time, ship a message through , , or and embrace pictures. We’ll attempt to cowl Compensation Clinic instances recurrently.
You possibly can entry the DoubleTree New York Midtown Fifth Ave web site.
Listed here are the problems that the reader confronted:
I’m presently staying at this property.
In addition to the superb location, I want to provide the following much less optimistic suggestions:
– wifi doesn’t work
– no recognition for gold members as myself
– no welcome amenity
– no chocolate chip cookies
– no breakfast (excuse is that the restaurant isn’t owned by hilton)
– towels are new and haven’t been pre-washed (in order that they don’t dry)
within the gymnasium nothing works
most machines out of order
no water bar
no weights (most are lacking),
– elevator takes eternally to reach and could be very shaky
– room has a light-weight with a sensor that activates whenever you transfer, so in the midst of the evening the sunshine activates on a regular basis
– Massive iron door deal with on the entrance door damaged and virtually fell on my sons head
Doesn’t sound like a improbable keep.
Reply From Hilton’s Visitor Help:
Thanks for contacting Hilton Visitor Help along with your Satisfaction Loyalty keep survey concerning the facilities, services/breakfast, employees service, and upkeep points on the DoubleTree by Hilton New York Midtown Fifth Ave.
After reviewing your resort suggestions case #REMOVED, first, we care deeply about your viewpoint and sorry to listen to that you just didn’t really feel welcomed, as it’s our purpose to make each Honors member/visitor know they’re valued and appreciated. And whereas we do our greatest to all the time ship a easy expertise, please settle for my honest apology for the sudden points and if the resort has not contacted you again. Be assured that your suggestions is taken critically, as we do monitor our resorts to make sure they’re working in line with our requirements and the resort has been made conscious of this correspondence. Our Model Administration Crew can also be answerable for overseeing high quality assurance at our properties they usually conduct inside opinions of visitor feedback for a plan of motion with the property to make sure visitor considerations are applied into our efforts for enchancment.
In understanding your frustration with the state of affairs and to assist make amends on your dissatisfaction, I will likely be completely satisfied to credit score a complete of fifty,000 bonus compensation factors as a token of apology to your Hilton Honors account inside 24 hours. I will likely be closing your resort case presently; nevertheless, please tell us in the event you want any additional help or have some other questions/considerations concerning this particular keep.
The opinions of this resort are dangerous on each Google and TripAdvisor.
The reader wished to know if I consider 50,000 factors are satisfactory compensation for his or her points at this resort.
The issue right here is that Hilton allowed this resort to reflag underneath their DoubleTree model earlier than the required updates had been made.
Additionally, Hilton makes use of DoubleTree primarily for conversions in North America, and the resort high quality underneath this model is, at greatest inconsistent, in comparison with Asia, the place improbable resorts are buying and selling as DoubleTree.
The compensation provide from Hilton’s Visitor Help appeared instantly from them, and the property didn’t cope with it in any respect.
I’d most likely take the 50K as compensation and transfer on. Maybe leaving notes on each Google and TripAdvisor how dangerous the resort is to warn potential different friends.